And according to tholons report this region will carry on with making a profit out of promotional activities to boost top quality services, depending on the labor pool with technical skills. Although the top 10 didnt dramatically change the shift towards nearshoring is clearly noticeable. Slideshare uses cookies to improve functionality and performance, and to. Jan 23, 2014 metro manila ranked number 2, moving up one spot in the tholons top 100 outsourcing destinations, which ranks the outsourcing cities around the world. The global outsourcing services industry world bank. Tholons top 100 outsourcing destinations 2016, tholons, 2016, pp. Many businesses choose to outsource their projects to us in order to save costs while obtaining top quality services so why dont you get in touch with us now. The aim of publishing this report is to provide an authentic account of the top outsourcing destinations across the length and breadth of india as of 2015 this report has been published based on our extensive research, realtime inputs, and our own experience of being a trusted. According to tholons top 100 outsourcing destinations 2016 report, 6 indian cities were citied among the top 10 key outsourcing cities. Manila ranks 3rd on list of worlds top bpo destinations.
Vietnam in the global indexes of software development outsourcing. The guiding principles for the negotiations emphasize that the trade in. Pdf what makes a city attractive for business services centers. The philippines has incurred a 20% monetary increase from 2010 to 2011 through the itbpo industry. The number of international jobs in south africa increased by 23%, from 21 700 in 2014 to 26 700 in 2015. In the rating of tholons company that includes 100 cities that are best for locating the. Jan 22, 20 thirteen cities made it into tholons top 100 outsourcing locations in 2012 located in india, with bangalore, mumbai, and delhi making the top three. Kasama rin sa listahan ang cebu city 7 th, davao city 66 th, sta. Jan 31, 20 manila, philippines manila and cebu improved their rankings in advisory firm tholons inc. The aim of publishing this report is to provide an authentic account of the top outsourcing destinations across the length and breadth of india as of 2015 this report has been published. The other 4 cities are manila, cebu city, krakow and dublin. In the past three to five years, southeast asia has seen a rebound on the back of an improving macroeconomic environment and expanding domestic market. Manila surpassed indias mumbai in the rankings, taking the second spot after bangalore city of india.
India topped this years list, followed by the united states 2 nd, brazil 3 rd, canada 4 th, and the united kingdom 5 th. We are excited to present our perspective on digital, and how it will change the industry, and the future of economies and growth markets. Ayon sa tholons isang investment advisory firm sa kanilang. The tholons 2012 top 100 outsourcing destinations report also mentions that the strength of services outsourcing in the eastern europe can be primarily attributed to its supply of a technically.
Cebu ranked 8th on tholons list, while davao city ranked 69th and sta. One cannot fail to mention the polish cities of cracow, warsaw and wroclaw, which according to tholons top 100 outsourcing destinations 2014 are most attractive to the bpo sector, ranking respectively 9, 32 and 65. We enable cities nations to emerge as a preferred destination for global digital demand. Being aware of the top cities over the world that are known as outsourcing centers, we shall also bear in mind that there is a difference between the preferred countries to outsource and the top cities of outsourcing. Pdf wroclaw agglomeration sector analyses business. With the improvement in the countrys value proposition in itbpo, sri lanka is clearly emerging as a global sourcing destination. About qualfon qualfon is a peopledriven business process outsourcing bpo company and a global provider of contact center services and backoffice processing. Factors affecting outsourcing software development from. The philippines serves as a leading destination for business process. In 2012, the philippines itbpo industry was fueled by increased new investments. Rank47 east asia china tianjin rank48 central america mexico guadalajara rank49 eastern europe slovakia bratislava. Cebu city has likewise increased one notch in the list, from 9th place to 8th spot. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
Article information, pdf download for on the global city map, but not in. This year, tholons, a global outsourcing advisory firm, named cebu number nine on its top 100 list of established outsourcing destinations. Cebu grabs again the top 9 spot for tholons best outsourcing. Services centres in poland as the consequences of the. An analysis of kosovos comparative advantage and the potential for growth, authoryllza hoti, year2018. Being aware of the top cities over the world that are known as outsourcing centers, we shall also bear in mind that there is a difference between the preferred countries to outsource. Challenges in indian outsourcing industry and emerging. Tholons releases 2018 services globalization index digital. Manila and cebu are the top cities that maintained their rank on the top list from 2008 to 2014 on tholons ranking. Cited by forsbak in his article in 2015, the tholons top 100 outsourcing destinations reported that vietnam has two cities hanoi and ho chi minh city in the top twenty cities for outsourcing. Vietnam an emerging destination for software outsourcing.
During a webinar organised by gobal services analysts of advisory firm tholons have just released this years top 100 outsourcing cities ranking. Jun 30, 2017 tholons services globalization index tsgi published annually is the industrys premier rating and ranking of the top 100 super cities and top 50 digital nations. Actually both the tholons top 100 outsourcing destinations report and the kearney global services location index show that southeast asia remains as a premier offshore destination for services outsourcing6. The tholons 2012 top 100 outsourcing destinations report identifies the top global cities and counties for outsourcing itbpo services. Eastern european outsourcing faces challenge from indias. We provide workspace that best suits business needs with added benefits like access to our innovation network clients, startups, mentors, technology partners. Dec 05, 2012 a 2012 research from tholons, a business consulting and investment research company, has cited 5 philippine cities in its top 100 outsourcing destinations report.
The 2015 edition of the report had 8 cities from philippines making the top 100 list. Business process outsourcing in the philippines ilo. The tholons top 100 outsourcing destinations ranking is an annual propriety study to evaluate the overall performance of itbpm destinations at the city level. According to tholons, the countrys strong economic performance helped in providing itbpo. Tholons top 100 outsourcing destinations report, which ranks cities in terms of outsourcing attractiveness, three south african cities make the cut johannesburg 21, cape town 57 and durban 100. South african cities feature in the top 100 global outsourcing destinations. Tholons 6 2016 of 14 overview the generally tepid movement of destinations in the tholons 2016 top 100 outsourcing destinations report reflect the lingering impact which both geopolitical and geoeconomic disturbances left upon the world in 2015. Tholons 6 2016 of 14 overview the generally tepid movement of destinations in the tholons 2016 top 100 outsourcing destinations report reflect the lingering impact which both geopolitical and geoeconomic disturbances left upon the world in. Sri lanka among top 20 outsourcing itbpo destinations the. Tholons top 100 outsourcing destinations annual report. Everybody is curious about the top outsourcing destinations in 2016.
Nov 11, 2010 are you looking for the tholons top 100 outsourcing destinations 2012. With the improvement in the countrys value proposition in itbpo, sri lanka is clearly emerging as a global sourcing destination in the region. How philippines become new hub of outsourcing igt solutions. Manila ranked third on the list following indias bangalore and mumbai which grabbed the top two spots. Are you looking for the tholons top 100 outsourcing destinations 2012. Rosa city 81 st, bacolod city 85 th, iloilo city 90th, dumaguete city 93 rd, baguio city 94th, at metro. Manila recently beat mumbai in the global outsourcing race and became the only nonindian city in the top 7 of the tholons international top 100 outsourcing destinations report. In western countries outsourcing has been an integral part of many enterprises for a long. Ayon sa tholons, isang investment advisory firm, sa kanilang top 100 outsourcing destinations for 2016, ang manila ay pangalawa sa mga siyudad sa buong mundo sunod sa bangalore, india na destinasyon ng bpo.
Top outsourcing destinations in 2016 quality house ltd. Offshore outsourcing in the philippines has been increasing every year by 46% and according 2014 tholons top 100 outsourcing destinations in january, manila outranked mumbai as the top city destination for outsourcing. W raporcie 2015 tholons top 100 outsourcing desti nations krakow zaj al 9. Manila ranked 4th in tholons 2012 and 2010 surveys, and has been ranked 8th in 2009 and 2008. Pdf as proven in the case of clujnapoca, cluj for short, business services centers, either.
Jun 20, 2019 moreover, poland was ranked 9th in tholons top 100 outsourcing destinations 2016 with krakow and warsaw as the major centers of the countrys it development. Vietnam as an outsourcing destination now competes with other countries in the same region, including india, china and the philippines. This needs to be significantly augmented by ai and intelligent automation driven solutions. Outsourcing poland 2012 by biznespolskacee business media. Tholons releases 2018 services globalization index. Manila reclaims second spot among tholons super cities. Mar 23, 2016 tholons is a strategic advisory firm for global outsourcing research and publishes the top 100 outsourcing destinations list every year. Using the proprietary and industryleading tholons location assessment framework, tholons has. China, a perspective on the offshoring and outsourcing industry, janua. Cebu ranked higher than all other locations in the philippines and most locations in india. The presence of largeservice buyers such as asda, amazon, old mutual, carphone, lufthansa.
Some polish cities have built a position strong enough to make them highly recognizable all over the world. Vietnam in the global indexes of software development. Davao philippines making waves as the next prime spot for. Vietnam ranked 17 th and malaysia ranked 18 th in the tholon s 2014 top 100 outsourcing destinations 1. Top 50 digital nations and top 100 super cities new york, london, bangalore october 8, 2018 tholons today released the tholons services globalization index 2018 tm.
Qualfon and other bpos recognized for dumaguetes ranking in. Tholons introduced innovation, startup ecosystem and digital transformation as key components to define its index for top 50 digital nations and top 100 super cities in 2017. The tsgi is the leading international standard that evaluates the performance and accelerated digital transformation of industries and services across the globe. Jan 02, 2019 the tholons services globalization index tsgi 2018 report has been officially released, and manila has once again regained its second spot in the top 100 super cities of 2018. The latest edition of tholons top 100 outsourcing destinations 2015 yet again listed krakow as number 9 among worlds 100 best outsourcing destinations. The tholons 20 top 100 outsourcing destinations report reflects the dynamic shifts occurring across regional outsourcing. Among the three, the philippines remains to have the most vibrant. Philippine cities on the top 100 outsourcing destinations. Jul 16, 2012 the 2012 top 100 outsourcing destinations saw the entry of four new eastern european cities lviv 91st, clujnapoca 96th, minsk 99th, and zagreb 100th. Simultaneously, malopolskas capital remains europes best location for outsourcing businesses. Future outlook the tholons 2012 top 100 outsourcing destinations report for this year presents lead countries in europe as well as those which need to use better strategies to catch up. Rounding the top 10 were russia 7 th, mexico 8 th, vietnam 9 th, and singapore 10 th. Manila reclaims second spot among tholons super cities lamudi. Dostict office and bpap 2012 philippines itbpo investor primer.
Minsk is an emerging outsourcing destination according to tholons 2012 included in gartners top offshore locations 2012 outsourcing market size. During that time two other regions have progress significantly. The philippines ranked sixth in the tholons global innovation index 2020 formerly known as the tholons services globalization index. We are excited to present our perspective on digital, and how it will change the industry, and the future of. Index, tholons top 100 outsourcing destinations, kpmg shared services and. According to tholons top 100, in 2016 those are the top 10 cities to outsource your projects. In the past three to five years, southeast asia has seen a rebound on the back of an improving macroeconomic environment.
Read the tholons top 100 list and executive report. In its ranking of the top 100 outsourcing destinations, tholons report shows. Krakow is yet again europes best outsourcing destination. Bpo industry growth in sa factors at work that inhibit and. Amid the big picture of all these multiple destinations ukraine is progressively becoming a more popular it outsourcing location. Top 30 outsourcing destinations in the world abscbn news. Jun 28, 2017 cebu city is no longer in the top 10 global destinations for outsourcing, according to the latest report by tholons, a strategic consulting and investment advisory firm based in london. Gartner says alternative offshore locations for it services are emerging as global delivery models evolve, 2012, itone. Manila now second top outsourcing destination engage customer.
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